Legal notice

Seller
ki.mono collective LLC

Responsible Representative
Mayu Samoto

Ayaka Notake

Address
ki.mono collective LLC
RG Building 2F, 3-6-3 Kitahorie, Nishi-ku
Osaka-shi, Osaka 550-0014
Japan

Telephone

Email
ki.mono.collective.jp@gmail.com

Customer Support Hours
Weekdays, 11:00 AM – 5:00 PM (excluding weekends and public holidays)
For inquiries, please contact us by email.

Sales Price
The price displayed on each product page is the final sales price, including tax.

Shipping Fees
Shipping fees vary depending on the destination and shipping method. The applicable shipping cost will be displayed at checkout.

Additional Charges
In addition to the product price, shipping charges may apply.

For international orders, customs duties, import taxes, and other fees may be charged by the destination country or region. Any such charges are the responsibility of the customer.

Delivery Time
Orders are normally dispatched within 2–5 business days after the order and payment have been confirmed.

Delivery times vary depending on the destination and shipping carrier. Delays may occur due to customs procedures, weather conditions, or other circumstances beyond our control.

Payment Methods and Timing
We accept the payment methods displayed at checkout. Payment is processed when the order is confirmed.

Return Period
Please contact us by email within 14 days of receiving your order if you wish to request a return.

Refund Policy
Due to the unique nature of vintage and one-of-a-kind items, we cannot accept returns or issue refunds for characteristics clearly described in the product listing, including minor signs of age or wear, natural variations, or differences in color and texture.

If an item has a significant defect that was not disclosed in the product description, or if you receive an incorrect item, please contact us within 14 days of delivery. We will review the issue and arrange an appropriate return or refund where applicable.

Return Shipping Policy
If the return is due to an error on our part or a significant undisclosed defect, we will cover the return shipping costs.

For approved returns for other reasons, return shipping costs, customs duties, and any related charges are the responsibility of the customer. Items must be returned unused and in the same condition in which they were received.