Shipping policy
Orders from Kimono Collective may be shipped from Barcelona, Spain or Japan, depending on the location of the item.
Each piece is a one-of-a-kind vintage or upcycled garment, and we take care to package every order safely.
Processing Time
Orders are typically processed within 1–2 business days.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping From Spain
Orders shipped from Barcelona are delivered using SEUR.
Estimated delivery times:
Spain: 24–48 hours
Portugal: 24–48 hours
France, Belgium, Netherlands, Luxembourg: 2–3 business days
Germany, Italy, Austria, Switzerland: 2–4 business days
Northern Europe (Denmark, Sweden, Finland, Ireland): 3–5 business days
United Kingdom: 3–5 business days
United States & Canada: 5–10 business days
Australia & New Zealand: 7–14 business days
Shipping From Japan
Some items ship directly from Japan depending on inventory location.
Estimated delivery times:
Europe: 5–10 business days
United Kingdom: 5–10 business days
United States & Canada: 5–12 business days
Australia & New Zealand: 6–12 business days
Delivery times may vary depending on customs clearance and local postal services.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping service selected.
Customs & Import Duties
Orders shipped outside the European Union, or from Japan into the EU, may be subject to import duties, taxes, or customs fees determined by the destination country.
These charges are the responsibility of the customer.
Lost or Delayed Packages
Once a package has been shipped, delivery is handled by the shipping carrier.
If your package is significantly delayed or appears lost, please contact us and we will assist in opening an investigation with the carrier.
Questions
If you have any questions about shipping, please contact us at:
ki.mono.collective.jp@gmail.com